TOPIC OVERVIEW: 


Advanced booking & ticket booking


Int. OCEAN FILM TOUR Tickets gibt es bei unseren lokalen Vorverkaufspartnern oder online auf unserer Website. Ticket- und Platzreservierungen sind nicht möglich. Bei sämtlichen Int. OCEAN FILM TOUR Veranstaltungen gilt freie Sitzplatzwahl. Hier findest du deinen lokalen Vorverkaufspartner.



What kind of different payment options are available? Answer
Why does my credit card payment not work? Answer
Do you send tickets via postal service? Answer
Do you have discounted OCEAN tickets available? Answer
Why did I not receive any booking confirmation? Answer
Can I return my OCEAN tickets? Answer
Can I give away my OCEAN tickets? Answer
Do you have reserved seats? Answer


Event sold out?

Pre-selling Partner Informationen
Box Office Informationen
Additional Events Informationen


Film program

How long does the whole program last? Answer
Is there any break in between? Answer
Is the program suitable for children? Answer





What kind of different payment options are available?


Credit card, Paypal or direct credit transfer.
 

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Why does my credit card payment not work?

There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.


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Do you send ticket via postal service?

For selected events in Germany we do have an option to deliver tickets directly to your address, whereby you need to pay an additional fee for shipping. The shipping period usually takes around 5 to 7 working days.

You cannot choose any options to ship express or overseas. There is no possibility to deliver tickets for Open Air Events.


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Do you have discounted E.O.F.T-tickets available?

Mit dem Rabattcode von unseren Rabattflyer erhaltet ihr auf www.outdoor-ticket.net bis zu vier Tickets ermäßigt.


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Why did I not receive any booking confirmation?

Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In case, please send us a message via our contact form and put ‘ticket order’ as reference.


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Can I return my OCEAN tickets?

There is no possibility to return your OCEAN ticket. Please consider our terms and conditions.

You can easily give away your ticket or sell it on-site of the event. In case there is someone who would like to purchase a ticket, you can sell your ticket at advanced booking price.


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Can I give away my OCEAN tickets?

Yes, you can give away your tickets since there is no related nametag. You just need to pass on your confirmation mail.

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Do you have reserved seats?


There is no reserved seating at our events. You can freely choose where to sit.

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Event sold out?


In case an OCEAN event is marked as ‘sold out’ on our website, it does not mean that there are no tickets available anymore.

Pre-selling partner

Our pre-selling partner usually sells OCEAN tickets and often still has tickets available even if our online contingent is exhausted. You can find our local partner under event reviews.

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Box Office


There is no set ticket contingent for our box office. In case press/guest cards are not used, we do offer those for purchasing just in time before the event.

1.5 h before the event starts, we collect names of those who are interested in purchasing a ticket. In case there are spare tickets available, we sell those tickets 5-10 minutes before the event starts. So better come early since there is a greater chance to get tickets.

In some cases there are people who would like to sell their tickets on-site. Meeting point is our box office. We are open to connect seller and interested buyer.

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Additional events

In case an OCEAN event is completely sold out, you are able to subscribe for the OCEAN ticket newsletter. If demand in one city appears very high, we usually organize an additional event. Each member of our ticket newsletter gets a notification via E-mail that there is an additional event in this city or somewhere around.

 
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How long does the whole program last?

The definite length of the new program not set yet. In the past, the whole film program usually lasted around 120 minutes. With a 15 minutes break, moderation and competition the whole events takes 2.5-3 hours.

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Is there any break in between?

Yes, there is a break of 15 minutes after half of the program is shown.

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Is the program suitable for children?

Basically, there is no age restriction for our program. There could be different scenes such as collapses, injuries etc. that could frighten children. Additionally, our program does not finish before 23 pm at night.

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