| What kind of different payment options are available? | Answer |
| Why does my credit card payment not work? | Answer |
| Do you send tickets via postal service? | Answer |
| Do you have discounted OCEAN tickets available? | Answer |
| Why did I not receive any booking confirmation? | Answer |
| Can I return my OCEAN tickets? | Answer |
| Can I give away my OCEAN tickets? | Answer |
| Do you have reserved seats? | Answer |
| Pre-selling Partner | Informationen |
| Box Office | Informationen |
| Additional Events | Informationen |
| How long does the whole program last? | Answer |
| Is there any break in between? | Answer |
| Is the program suitable for children? | Answer |
Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In case, please send us a message via our contact form and put ‘ticket order’ as reference.
There is no possibility to return your OCEAN ticket. Please consider our terms and conditions.
You can easily give away your ticket or sell it on-site of the event. In case there is someone who would like to purchase a ticket, you can sell your ticket at advanced booking price.
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Yes, you can give away your tickets since there is no related nametag. You just need to pass on your confirmation mail.
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There is no reserved seating at our events. You can freely choose where to sit.
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In case an OCEAN event is marked as ‘sold out’ on our website, it does not mean that there are no tickets available anymore.
Our pre-selling partner usually sells OCEAN tickets and often still has tickets available even if our online contingent is exhausted. You can find our local partner under event reviews.
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There is no set ticket contingent for our box office. In case press/guest cards are not used, we do offer those for purchasing just in time before the event.
1.5 h before the event starts, we collect names of those who are interested in purchasing a ticket. In case there are spare tickets available, we sell those tickets 5-10 minutes before the event starts. So better come early since there is a greater chance to get tickets.
In some cases there are people who would like to sell their tickets on-site. Meeting point is our box office. We are open to connect seller and interested buyer.
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In case an OCEAN event is completely sold out, you are able to subscribe for the OCEAN ticket newsletter. If demand in one city appears very high, we usually organize an additional event. Each member of our ticket newsletter gets a notification via E-mail that there is an additional event in this city or somewhere around.
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The definite length of the new program not set yet. In the past, the whole film program usually lasted around 120 minutes. With a 15 minutes break, moderation and competition the whole events takes 2.5-3 hours.
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Yes, there is a break of 15 minutes after half of the program is shown.
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Basically, there is no age restriction for our program. There could be different scenes such as collapses, injuries etc. that could frighten children. Additionally, our program does not finish before 23 pm at night.
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